Return & Refund Policy

Last Updated: May 25, 2026

At the Cougarpleaser store, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of the delivery date for eligible items.

To qualify for a return:

• Items must be unworn, unwashed, and unused

• All original tags must still be attached

• Items must be returned in their original packaging

• Proof of purchase is required

We reserve the right to refuse returns that show signs of wear, damage, alteration, or use.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Gift cards

• Socks, underwear, or intimate apparel

• Limited drops or exclusive releases (if applicable)

Exchanges

We currently offer exchanges for:

• Different sizes of the same item (subject to availability)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The item arrived damaged or defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your email] with:

• Your order number

• Photos of the item and packaging

We’ll work to resolve the issue as quickly as possible.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Fraud Prevention

For security purposes, we reserve the right to:

• Refuse returns that violate this policy

• Limit excessive or suspicious return activity

• Request additional verification before issuing refunds

Contact Us

For questions regarding returns or refunds, contact us at:

Email: Cougargmail@gmail.com
Business Name: Cougarpleaser

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A few recommendations that help clothing brands avoid abuse:

• Keep refunds to store credit only for limited drops or made-to-order items

• Use a short return window (14 days is common for smaller brands)

• Clearly state “no refunds on worn items”

• Require customers to pay return shipping unless the mistake was yours

• Mark discounted items as final sale